At Parulkote Reselling Solution LLP, your satisfaction is our priority. We offer a fair and transparent return policy to ensure you can shop with confidence. Please read this policy carefully before initiating a return.
Returns must be initiated within 7 days of delivery for standard products, and within 48 hours for damaged or defective items.
To be eligible for a return, the following conditions must be met:
The following products are not eligible for return under any circumstances:
Any attempt to return non-eligible items will result in the return being rejected and the product shipped back to the customer at their expense.
Follow these steps to initiate a return:
Email us at solutionllpparulkotereselling@gmail.com or call +91 86584 55605 with your Order ID, reason for return, and photos of the product.
Our team will review your request within 2–3 business days and notify you of the approval status along with return shipping instructions.
Pack the item securely in its original packaging. Ship it to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective.
Upon receipt, our team will inspect the item within 3–5 business days. If approved, a refund or exchange will be processed promptly.
Once your return is approved and the item is inspected, refunds are processed as follows:
Refund timelines may vary based on your bank or payment provider. Parulkote Reselling Solution LLP is not responsible for delays caused by financial institutions.
We offer exchanges for eligible items subject to product availability. Exchanges are available in the following cases:
For exchanges, please contact us within 48 hours of delivery with photos and a description of the issue. Exchange requests beyond this window will be assessed on a case-by-case basis.
If you receive a damaged or defective product, please act immediately:
For confirmed manufacturing defects, we will arrange for a full replacement or refund at no additional shipping cost to you.
Damage caused by misuse, improper installation, or physical impact after delivery is not covered under our return or exchange policy. In such cases, the manufacturer's warranty terms apply.